Capability Statement | UGS Consulting

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UGS

Upward Growth Solutions, LLC

UGS Consulting

Improving the Work and the Workforce.

Caroline Liddell

Founder & Chief Executive Officer

Dallas, Texas (National Delivery)

Contactus@ugsconsulting.com

ugsconsulting.com

Company Overview

UGS Consulting is an NMSDC-Certified Minority Business Enterprise (MBE) specializing in two connected disciplines: Operational Performance & Transformation and Workforce & Leadership Effectiveness. We help government agencies, healthcare systems, higher education institutions, workforce development organizations, and enterprise clients improve how they operate and develop the people who run them.

Every UGS engagement follows a five-phase model: Diagnose, Design, Implement, Train, and Measure. We do not deliver recommendations and leave — we stay through implementation and measure whether performance actually improved.

Core Competencies

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Process & Workflow Improvement

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Operating Model Redesign

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Performance Measurement & Accountability

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Project & Program Management

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Cost Reduction & Efficiency

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Service Delivery Optimization

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Standard Operating Procedures (SOP) Development

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Technology & AI Enablement

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Organizational Development & Effectiveness

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Leadership Development & Executive Coaching

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Workforce Planning & Succession

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Skills Assessment & Gap Analysis (SkillPulse™)

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Change Management & Implementation Support

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Training Design & Capability Building

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Talent Acquisition & Executive Search Support

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Human Resources Consulting

Differentiators

Integrated Specialization: Two connected specialties — Operational Performance and Workforce & Leadership — delivered by one firm. Most engagements require both.
Implementation-First Model: We diagnose, design, implement, train, and measure results. We do not deliver reports and leave.
SkillPulse™ Diagnostic: Proprietary workforce intelligence tool that validates actual skills against role requirements — not titles or credentials.
MBE-Certified Minority Firm: NMSDC-Certified MBE (No. DL920043). Engagements count toward MWBE spend requirements for government and institutional buyers.
Proven Across Sectors: Government, healthcare, higher education, workforce development, and enterprise — including 13 years of sustained public sector outcomes.

Past Performance — Representative Engagements

Government / Public Sector

Multi-year engagement

HR Modernization & Operational Performance

Led operational restructuring of human resources and administrative functions for a government agency. Redesigned core processes, established performance measurement systems, and built accountability structures across departments.

Result:

$2.5M departmental budget managed. 13-year compliance milestone sustained.

Enterprise / Market Expansion

Multi-engagement

Strategic Growth & Revenue Performance

Designed and executed market expansion strategy for enterprise clients, combining operational readiness assessments, go-to-market planning, and sales performance systems.

Result:

$5M contract secured through strategic market expansion. 3× revenue growth across organizations.

Healthcare / Workforce Development

Six-month engagement

Workforce Transformation & Leadership Development

Delivered workforce transformation program addressing skills gaps, manager effectiveness, and organizational culture. Designed and led leadership development program across multiple departments.

Result:

87% employee satisfaction improvement within six months. 100% leadership systems sustained post-engagement.

Enterprise / Sales Operations

Six consecutive performance periods

Sales Performance & Operational Capability

Implemented performance management systems, training programs, and accountability structures for a sales and operations function managing large-scale teams.

Result:

125% of sales performance goal attained across six consecutive periods. 144 direct reports managed in public sector operations.

Outcomes reflect experience and engagements from prior roles and consulting history. Specific client references available upon request under NDA.

Company Data

Legal Name

Upward Growth Solutions, LLC

DBA

UGS Consulting

Entity Type

Limited Liability Company

CAGE Code

20N48

UEI

F7LFLHMEZTE3

SAM.gov Status

Active

State of Formation

Texas

HQ Location

Dallas, Texas

Delivery

National

Certifications

NMSDC Certified MBE

No. DL920043 · Exp. 11-30-2026

SAM.gov Registered

Active

CAGE Code Issued

20N48

UEI Assigned

F7LFLHMEZTE3

WOSB

In Progress

HUB — Texas

Target

SBA 8(a)

Target

EDWOSB

Target

NAICS Codes

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541611 Admin. Management & General Management Consulting

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541612 Human Resources Consulting Services

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541614 Process, Physical Distribution & Logistics Consulting

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541618 Other Management Consulting Services

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611430 Professional & Management Development Training

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561312 Executive Search Services

★ Primary specialty codes

Federal PSC Codes

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R431 Support–Professional: Human Resources

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U004 Education/Training – Scientific/Management

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R499 Support–Professional: Other

Contact

Caroline Liddell

Founder & CEO

Contactus@ugsconsulting.com

ugsconsulting.com

Dallas, Texas (National)

UGS

Upward Growth Solutions, LLC — UGS Consulting

NMSDC Certified MBE · No. DL920043 · CAGE: 20N48 · UEI: F7LFLHMEZTE3

ugsconsulting.com · Contactus@ugsconsulting.com