Return or Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at contactus@ugsconsulting.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Upward Growth Solutions LLC

Attn: Returns
RMA #
17250 Frankford Rd
Dallas, TX 75248
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Cancellation within 48 hours of products or services.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  •  If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped. We cannot be held responsible for any delays, fees, loss of package, or other delivery issues if you’ve made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind.
  • If Seal Found Broken you can’t claim Refund or Exchange.
  • Pack the item/s securely in the package.
  • All return shipping charges must be prepaid by customer. We cannot accept C.O.D. deliveries.
  • Items that have been opened, used, or are not in a resellable condition are NOT eligible for a refund / Exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

contactus@ugsconsulting.com