Last updated November 03, 2022 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy. 

 

RETURNS 

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

 

RETURN PROCESS  

To return an item, please email customer service at contactus@ugsconsulting.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address: 

Upward Growth Solutions LLC 

Attn: Returns 

RMA # 

17250 Frankford Rd 

Dallas, TX 75248 

United States 

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.  

 

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

 

EXCEPTIONS 

 The following items cannot be returned or exchanged: 

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

 

Please Note 

 

QUESTIONS 

If you have any questions concerning our return policy, please contact us at: 

contactus@ugsconsulting.com